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New Patient Information

Visiting MayView

New Patient Information

front desk female pt

Welcome to MayView! We look forward to working with you to help you live the healthy life you deserve.

Please take a few minutes and read through the following so that when you come to the clinic for your appointment your registration process will be smooth.

Services are generally provided by appointment, but Same-Day appointments are also available. Please call ahead if possible.

We do not provide urgent or emergency services. Please call 911 if you need urgent or emergency services.

For urgent health problems after hours or on weekends, please call a MayView clinic and follow the directions to speak to a triage health professional at Valley Medical Center. Or you can walk in to the Express Care Clinic at Valley Medical Center, which is open for a few hours past midnight.

Call the MayView clinic of your choice to make an appointment. See our locations to choose a clinic.

Have the following information ready when you call:

  1. Full name of patient
  2. Date of birth of patient
  3. Insurance information
  4. Onset of illness/request for medical service

Your First Appointment

Please arrive for your appointment on time with your Identification (full name and address), insurance cards, and current emergency contacts and telephone numbers. If you are coming for an immunization, you will also need to bring your immunization record. Please bring in any medications you are currently taking.

If you have any questions about MayView and our practices, our staff will be happy to answer them before your exam so that your medical provider will be able to spend more time on your health issues.

We strongly encourage you to keep your appointment. If you can’t make your appointment, please call us to reschedule or cancel it in time for us to schedule another patient. Please let us know as soon as possible if you cannot make your appointment – preferably at least 24 hours in advance.

When you come to the clinic, you will be asked to fill out a health questionnaire by a staff member, and a medical assistant will take your vital signs. Your health care provider will review the health questionnaire with you, and after the examination, will design with you a treatment plan and schedule future visits, as needed. Before you leave, please be sure that you have all your questions answered and are clear about the advice and directions given by your provider.

Fees and Eligibility

MayView accepts new patients who are insured through Medi-Cal, Medi-Cal Expansion, Medicare, Santa Clara Family Health Plan and Blue Cross Health Plan. Uninsured patients are always welcome and service fees will be based on income and family size. Uninsured patients are “self-pay” and may be eligible for discounts according to our Sliding Fee Scale. There is at least a nominal charge for all services and MayView is not a free clinic.

MayView participates in Healthy Families, Healthy Kids, Cancer Detection Program (CDP), Comprehensive Perinatal Services Program (CPSP), Family Planning Access Care and Treatment (FamPACT), Primary Care Access Program (PCAP), and the GATEWAY program, which guarantees access to preventive care for uninsured children. Please ask at the Front Desk for assistance with applications for these programs.

Please download MayView’s Patient Rights and Responsibilities Document.

© 2016 MayView Community Health