Here is a summary of MayView’s achievements in the most recent year.
Summary of Patient Care Services for 2015
Culturally and Linguistically Appropriate Services
MayView’s leadership formally adopted as policy the federal guidelines for Culturally and Linguistically Appropriate Services. By voluntarily adopting these as our core values, MayView pledges to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
Preventive Care for Children and Adults
39% of our patients are children receive well-child medical services. Our adult patients receive preventive exams, including family planning services.
Our immunization program has expanded to include more adult vaccines, including Tdap to protect young children from pertussis. Current guidelines suggest that people of all ages should receive flu shots, and that seniors should have access to Zoster vaccine to prevent shingles and also Pneumovax to prevent Pneumonia.
Women’s Health Program
California’s budget problems have resulted in cutbacks to breast cancer screening, specifically the Every Woman Counts cancer detection program. Fortunately, MayView was able to obtain grants that have allowed us to continue to provide on-site mammography, improving access to breast health education, clinical exams, and further screening and treatment referrals to women 40 and older. Women who need further diagnosis, treatment and care are referred to specialty clinics.
Comprehensive Perinatal Services Program (CPSP)
MayView prenatal patients receive comprehensive services, including prenatal care, health education, nutrition services, and psychosocial support.
Following delivery at Valley Medical Center in San Jose or Stanford Medical Center in Palo Alto, our prenatal patients receive postpartum care in our clinics, and we provide on-going pediatric care for their babies. Patients identified as having high-risk pregnancies are referred to a medical center for care.
For all women of childbearing age, our providers emphasize the importance of entering into prenatal care within the first trimester of pregnancy and for preconception planning. Our goal is to decrease the incidence of low birth weight in infants, and to give every baby a healthy start in life.
Family Planning Services
The MayView Family Planning Access, Care and Treatment (FamPACT) program aims to prevent unplanned pregnancy, protect patient’ reproductive health and give patients of childbearing age the education, counseling, and treatment they need.
Quality Improvement Programs
Maintaining quality of care has always been of utmost importance at MayView. In collaboration with Community Health Partnership, we implemented the PHASE (Preventing Heart Attacks and Strokes Everyday) and AQIC (Accelerating Quality Improvement through Collaboration) projects. These projects support quality improvement for patients with chronic disease, increase use of best practice guidelines, and standardize and improve measurement of quality indicators. Both projects were piloted in Palo Alto and will be introduced in Mountain View in 2012.
MayView has always believed that staff training is the key to quality services and also gives motivation to staff to work better. Our training ranges from new-hire training about the operation of MayView, to mandatory training, to introducing a new concept to the staff or bringing in new technology. In the most recent fiscal year, training was provided on billing, communication with distressed patients, flu vaccines, the QUEST-electronic prescribing program, family planning, BCMP audit-advance directives, TB screening, intimate partner violence toolkit, therapeutic relationships with patients and families, blood-borne pathogens and CPR.